Reference

Legal terms for your sl889 account

sl889 Legal terms explain how we handle account access, personal data, payment records and requests from Indonesia.

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sl889 Legal terms for your sl889 account
CONTACT ROUTES

Get help with a Legal request

A clear contact path helps us handle Legal questions without exposing account details in the wrong place. Keep your account identifier, phone number and payment reference ready, then use the support route available from your account or the contact route shown on our site. If you are in Medan and a wallet status stalls, tell us whether the record concerns DANA, OVO, GoPay or QRIS; we can then separate a policy question from a transaction-status question.

Team online

Account access request

For a Legal question about phone verification, a restricted account or eligibility, send the account identifier and the exact message shown on screen. We use those details to locate the correct record without asking you to share a wallet password.

Payment record request

When a Legal query concerns DANA, QRIS, bank transfer or a virtual account, include the payment reference and date. Do not send your wallet PIN. We can check the receipt and status trail against the account record.

Data change request

If your name, phone number or account detail needs correction, state the field to change and why. We may request a matching verification step before making an amendment, because account ownership must remain clear.

DATA PRACTICE

How we apply Legal controls

We apply the Legal notice through practical account controls rather than broad promises. Access checks focus on the details needed for the account step in front of us, while payment records help…

Data collection

We collect account details such as your phone number and verification information when those details are needed for access. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or a virtual account may be linked to the relevant account record.

Cookie use

Cookies can keep an account session working between the login screen and the lobby on a supported phone or desktop browser. Our Legal approach limits cookie use to necessary operation, preference handling and activity protection described in the notice.

Account security

Phone verification helps us distinguish an account holder from an unauthorised access attempt. Keep your login details private, sign out on shared devices and contact support if the phone number or access pattern on your account no longer looks correct.

Record retention

We keep account, payment and support records for the period needed to operate the account, resolve a dispute or meet a legal duty. When a retention reason ends, handling follows the deletion or restriction process set out in our Legal notice.

Correction request

You can ask us to correct inaccurate account information by identifying the field and supplying the account identifier. We may compare the request with phone verification or a payment reference before changing details that affect access or transaction matching.

Policy contact

For a question about data use, account access or the wording of a Legal rule, use the contact route displayed on our site. Include only the information needed to identify your request, and we will use the same route for follow-up.

Legal questions for sl889 accounts

These Legal answers address the account and data questions we expect before access. They do not replace local requirements: eligibility depends on local law, and you should not open or use an account where local law does not permit it. If your situation is different, send the relevant account detail through our stated contact route.

sl889 Legal covers account opening, phone verification, access conditions, data handling, cookies, payment records, retention, corrections and account closure. The rules apply alongside local requirements, so access depends on local law and is available only where local law permits.

You may access the service only where local law permits. We may ask for phone verification and account details before access, and we can pause a request when eligibility or the information supplied cannot be confirmed.

Legal handling may include the payment reference, date, amount and status connected with DANA or QRIS. We use those records to match an account and investigate a discrepancy; never send a wallet PIN or full sign-in credential in a support request.

Yes. Send a correction request through the contact route shown on our site, identify the account and name the field that is inaccurate. We may use phone verification or another account check before changing details that affect access.

We retain account, payment and support records for the period needed for service operation, dispute handling or a legal duty. The applicable Legal process may allow restriction or deletion after that reason ends, subject to records we must retain.

Read the message shown at sign-in, then contact us with your account identifier and the exact wording. Do not create a second account to bypass a check. We will explain the available Legal path where local law permits further access.

Use the support or contact route displayed on our site and label the request as Legal. Include your account identifier, a short description and any relevant payment reference, such as DANA, GoPay, bank transfer or a virtual account record.

Related Pages

sl889 Indonesia About Us FAQ Access guide Account information